Conducting a Campus Wide Hardware Inventory Audit

April 12th, 2012 — 2:31pm


OIT upgraded GLPI, our IT HelpDesk tracking and inventory management system. GLPI allows OIT to efficiently track and manage your service requests. When you request assistance from the HelpDesk, you will receive periodic email notifications from GLPI that contains your ticket number and information about the status of your request. Some of you have already received email notifications from GLPI. If you do not receive an email, please let me know.


GLPI also has a built in IT asset management component called FusionInventory. FusionInventory provides hardware inventory and network discovery to GLPI, which allows us to build and manage an accurate hardware asset inventory database. This semester OIT tested the FusionInventory system and is now ready to use it to perform a campus wide hardware inventory audit. The goal of the audit is to update the College’s hardware inventory database to ensure our records accurately reflect the current state of equipment on campus.


The audit process requires OIT staff to install the FusionInventory agent on all Washington College owned computers. The agent is software that communicates with GLPI to automatically add your system, once it’s on the network, to the inventory database. Building a precise inventory of IT assets can be a massive challenge, especially as these assets often experience changes. With FusionInventory, changes to your system (i.e. memory upgrades, new parts installed, etc.), are automatically recorded in the GLPI FusionInventory database. Once the agent is installed on your computer, it runs unobtrusively in the background.


John Anderson, the Director of Customer Service and Technical Support, and his staff will contact you to make arrangements to install the agent on your office computer or in some cases a lab or classroom. With your help, we hope to complete the inventory audit by the end of June. If you have questions or concerns about the campus wide hardware inventory audit, please contact John Anderson at ext. 7223 or me at extension 7450. We are eager to assist you in any way we can.

Thank you for your cooperation in advance.

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Repairing Your Internet After OS X Update 10.7.2

October 20th, 2011 — 12:51pm

Below is a link to a document with step-by-step instructions for how to repair you internet after upgrading to the newest version of the Mac operating system, 10.7.2.  Please following these directions.  If you need any further assistance, please contact the helpdesk at ext. 7777.

Repairing your internet

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Considering Alternatives to Blackboard

September 27th, 2011 — 12:50pm

OIT is beginning the process of considering alternatives to our current Learning Management System (LMS), Blackboard 9.  We are investigating 5 systems including: Blackboard Learn 9.1, Desire2Learn, Instructure, Moodlerooms and Sakai.  We are asking faculty to please give their input on what they feel are essential features for a LMS by completing the LMS survey.  We are committed to providing Washington College with the best possible service when it comes to technology in the classroom environment.  If you have any questions about this process, or wish to give input, please contact Sharon Sledge.

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Zimbra Upgrade Tonight

September 12th, 2011 — 12:54pm

OIT plans to do an important software upgrade of our Zimbra email and calendar system tonight, Monday, September 12, beginning at 7 PM. Although, we hope to have email back online within 4 to 6 hours, there is the potential that email will be off-line until Tuesday at 7 AM.

This software upgrade will bring several new features to our Zimbra system such as an improved calendar interface, the ability to undo deletes and folder moves, and a greatly improved Briefcase area. Information on the Zimbra upgrade is available on the OIT web site at

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Internet Service Upgrade

September 9th, 2011 — 3:32pm

Early this morning, OIT worked with our ISP (Internet Service Provider)
to implement a significant change.  This change upgraded the College’s
Internet bandwidth, allowing faster and more stable Internet service.
The change this morning was relatively seamless, but it really was the
culmination of several projects.  The end result is we now have a fiber
optic network to our ISP.

Thanks you for your patience, and we hope the new service level brings
faster/reliable Internet service to the College community.

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Computer Lottery!

January 5th, 2011 — 11:57am

OIT is ready to relinquish its stockpile of retired computers. While these systems are no longer suitable for the demanding production needs of the campus community, they are suitable for home use. Therefore OIT is holding its third Computer Lottery to make these computers available to the campus community.

Anyone interested in entering the 2011 OIT Computer Lottery for a chance to win one of these computers must enter online at While we strongly encourage you to submit your entry online, paper copies of the entry form is available for download at or pick one up at the HelpDesk.

All electronic and paper entries are due by noon on Wednesday, January 12. Please submit your paper entry form to the HelpDesk by the deadline in order to qualify for the lottery. For more information about the Computer Lottery, visit:

If you have any questions about the Computer Lottery, please contact the HelpDesk at ext. 7777 or Sharon Sledge at ext. 7450.

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Scheduled work has been completed!

December 29th, 2010 — 2:13pm

As of 12/27/10 OIT completed network core upgrades and other necessary work. The network should be back to normal. Please let us know if you encounter any issues. Although the HelpDesk is closed until 1/3, we will be checking email. (

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Snow has delayed scheduled work

December 26th, 2010 — 10:09pm

Well…even IT cannot control the weather.

As of Sunday evening OIT does not expect to go forth with
the work planned for Monday, December 27, however we will
re-evaluate the weather situation on Monday morning to
decide if we can work at least a part of the day. Failing
that, we will likely need to move the planned work to
December 28-29 rather than 27-28.

Have a safe Winter Break.

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OIT Network Services Work Schedule

December 10th, 2010 — 5:13pm

OIT will take the wireless network off-line on December 20th in order to initiate the upgrade of that service. This will not affect the wired network. Wireless access will be returned first to the academic/administrative network and then to the residence halls, which should be unoccupied.

Additionally, the network switches in William Smith will be changed out after normal business hours either on December 20th or 21st . William Smith will be without network access for about two hours during that process.

On December 27th and 28th Internet services to the campus will be interrupted periodically as a packet shaper is installed, configured and tested. The network core switches will undergo software upgrades during the same time. The network switches for the Casey Academic Center will be changed out on December 27th .

No one should plan to have access to the Internet from the campus on December 27th and 28th. On those days the off-campus Web site for the College will be the primary. All services will be intermittent from off-campus, e.g., email, calendars, etc., due to the Internet interruptions. As soon as the work is completed, OIT will advise the campus community by email. We will strive to complete the work on the 27th to keep downtime minimized.

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MPC manager Brian Palmer wins prestigious award for his video!

December 2nd, 2010 — 9:40am

Congratulations to Brian Palmer of the Multimedia Production Center! His video on the Chesapeake Bay Photographer’s Sailing Adventure, which he led over fall break, has won one of the highest honors in the 2010 MarCom Awards–a platinum award. Administered by the Association of Marketing and Communication Professionals (AMCP), the MarCom competition is an international creative contest that recognizes outstanding achievement by marketing and communication professionals. Entries, and winners, represent a range of talent, from Fortune 500 marketing departments to independent freelancers.

To revisit Brian’s winning video:

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